Privacy policy

Roberta Firenze snc places the utmost importance in maintaining confidentiality in order to protect and safeguard the personal data of any subjects it comes into contact with.
Users of this website are therefore kindly invited to first visit all sections of this document, which contain a description of the means used to manage the website with regard to the processing of the personal data of users that consult it.
This document also provides information pursuant to Article 13 of EU Regulation 2016/679 and applicable Italian laws on matters relating to the processing of personal data for all those who interact with the web services provided by Roberta Firenze snc, accessible via computer at the following address:
This information is provided and is valid only for this website and not for any other websites that may be consulted by the user through links found herein. Roberta Firenze snc has no control over such websites or the procedures they apply with regard to protecting the confidentiality of data. We therefore suggest users consult the privacy policies of all the subjects contacted prior to disclosing any personal data or information.

Data processor

The personal data processor isRoberta Firenze snc, with offices in Madonna degli Aldobrandini, 9/10, 50123 Florence, email:

Data protection officer

Where applicable, the data subject can obtain details regarding the data protection officer by sending a simple request to the following email address:

Types of data processed and purposes of processing

Navigation data
During normal functioning, the data processing systems and software procedures used to operate this website acquire certain data whose transmission is implicit in the use of Internet communication protocols. This information is not collected in order to be attributed to identified data subjects, but due to its very nature, could make it possible to identify users through the processing and association with data held by third parties.
This category of data includes the IP addresses or domain names of the devices used to connect to the website, the URI (Uniform Resource Identifier) addresses of the resources requested, the time the request was made, the method used to send the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (sent successfully, error, etc.) and other parameters regarding the operating system and the user’s information technology environment.
This data is used for the sole purpose of drawing up anonymous statistical information on the use of the website and to check its correct functioning. With the exception of what is expressly provided for in the section “disclosure and transmission of data”, this data is not communicated to third parties and is not disseminated.

A “cookie” is a small text file transferred by the web server to the user’s computer. Its purposes it to inform the server regarding user access to that particular web page and any other information that it extracts from the parameters that can be read by the system via functions contained in the web page. Cookies can be either “temporary” (or “session” cookies, which are cancelled at the end of the connection) or “permanent” (they are memorized on the user’s hard disk, unless the user cancels them).
This website uses both session and persistent cookies in order to:

  • keep a trace of navigation sessions in anonymous form.
  • improve website navigation.
  • personalise services.
  • analyse website traffic models in aggregate form.

The persistent cookies we use can retain personal data only if the user has registered with the website or has given consent for the identifying personal data input on the website to be retained. Otherwise, our server only recognises that an unidentified visitor, with that particular cookie, has returned to the website.
With the exception of the express provisions of the “disclosure and transmission of data” section, this data is not disclosed to third parties or disseminated.
Depending on the browser in use, the user can disable or selectively accept the use of cookies. In this case, website navigation will not be as simple, some website functions may not be available and some web pages may be visualised incorrectly.
Click here for full information.

Data provided voluntarily by the user
Users are requested to provide personal data (e.g. name, surname, email address, etc) only when they wish to contact us or to use the services offered on the website. In these cases, users are always given appropriate information and should it prove necessary, are invited to give their consent. Users’ personal data is processed in compliance with and using the means indicated in this information form and specific information forms provided from time to time.
Processing means
Personal data is processed using manual and automated means in order to achieve the purposes for which it was collected. Specific security measures are complied with in order to prevent the loss of data, its illicit or incorrect use and any non-authorised access.
Data will be processed by personnel directly employed by Roberta Firenze snc and/or natural or legal persons specially selected by the same such as representatives or duly-appointed managers and their processing representatives.

Legal basis

The data processed by this website and the services offered through it is processed on the basis of consent and/or on the basis of contract agreements.

Data subjects

The data subjects are all the users of the website or the services available through it aged 16 or over or aged 18 or over whenever provided for in the individual information notes.

Optionality of providing data

Users are free to decide whether or not to provide Roberta Firenze snc with personal data through this website and/or the services connected to it. Failure to provide data, as indicated each time in the information notes provided for users, may mean Roberta Firenzesnc is unable to provide the service requested.

Disclosure and transmission of data

The data provided will not in any case be disseminated or disclosed to third parties, with the exception of persons whose faculty to access data is recognised by law or by order of the authorities, as well as persons, even if external and/or overseas, that Roberta Firenze snc appoints to carry out activities that are instrumental and/or additional to the services offered and the benefits connected to the latter, including providers of software, web application and storage service solutions, including those provided via cloud computing systems.
Users should also be aware that in order to provide the above services, the data collected may have to be transmitted to servers located in non-EU countries. In the event, Roberta Firenze snc will guarantee suitable security measures pursuant to the provisions of the Regulation. Further information is available and can be requested by the data subject by sending a simple request to the following email address:

Duration of data processing

Unless otherwise specified in the individual information notes, personal data will be processed for the entire period during which the data subject uses this website and the services provided through it. In the event of revocation of consent, personal data will be stored by Roberta Firenze snc, in order to prove fulfilment of its obligations, until the limitation period.

Rights of the data subject

Personal data subjects can, at any time, exercise their rights against the data processor, pursuant to Arts. 15 and 22 of the Regulation and applicable Italian laws on personal data processing. In particular, they can:

  1. access data and obtain confirmation regarding the existence or otherwise of personal data concerning them, even if not yet registered, and its communication in intelligible form.
  2. obtain information regarding the origin of the personal data; the purposes and means of processing it; the logic applied in the event of processing carried out using electronic tools; details identifying the data processor, managers and appointed representative; the subjects or categories of subjects to whom the data may be disclosed or who may become aware of it in their capacity of appointed representatives on the territory of the State, managers or appointed representatives.
  3. obtain the updating, correction or integration of the data, as well as the portability of the same.
  4. obtain the cancellation, transformation in anonymous form or blocking of data processed, including data which does not need to be stored for the purposes for which it was collected or subsequently processed,
  5. obtain confirmation that the above operations were brought to the attention of those to whom the data was disclosed or disseminated, with the exception of when fulfilment should prove impossible or imply the use of means that are manifestly disproportionate to the right being protected.
  6. oppose, either in total or in part, for legitimate reasons, the processing of personal data that concerns them, even if pertinent to the purpose of collection, and the processing of personal data for sending publicity material or direct sales information or for carrying out market research or for commercial communications.

The data subject also has the right make a complaint to a supervisory authority, which in Italy is the Garante per la Protezione dei Dati Personali (Italian Data Protection Authority).
Furthermore, the data subject has the right to revoke consent given for the processing of personal data at any time.
To exercise such rights, the data subject can contact the data processor directly, by sending an email to the following address: