The supply and sale of clothing products and accessories on the website are governed by the following General Terms of Sale. Products purchased on the website are sold by Roberta Leather Goods sas, with registered office in ITALY, Firenze, Borgo San Jacopo 74 R, Register of Companies VAT number 02128660483, REA FI - ,411877 Purchase operations are governed, among others, by the requirements of Legislative Decree no.70/2003 and 206 of 06.09.2005 (the Consumer Code), according to which: the term "on line sale contract" refers to a remote contract, or rather a legal deal relating to movable property and/or services signed between a professional operator, in this case Roberta Leather Goods sas, through the on line service, and a consumer or client, as part of a system of remote sales organised by the professional operator who, for this contract, uses exclusively the remote communications technology known as the Internet; the term "professional operator" refers to a person or corporation who acts as part of their business or professional activities, or an intermediary thereof; the term "consumer or client refers to an adult person who acts for reasons unconnected with any business or professional activities performed.


All contracts will be concluded directly through access to the website corresponding with the address, where the customer may conclude the contract for purchase of the good and/or product desired, carefully following the instructions and procedures indicated. These general terms of sale are an integral part of the sale contract, so they must be examined "on line" by the customer, before completion of the purchase procedure. Sending the order confirmation therefore implies full knowledge and acceptance of them. The general terms of sale may be revised or altered on line at any moment by Roberta Leather Goods sas. On sending confirmation of the purchase order via computer, the customer unconditionally accepts and agrees to comply with the general terms of sale, in relations with Roberta Leather Goods sas., including the terms of payment indicated below, declaring that they have viewed and accept all the terms indicated. Roberta Leather Goods sas does not consider itself bound by any different general terms unless they have been agreed beforehand and accepted in writing.


All sale prices of products displayed and indicated on the website for which they constitute supply to the general public in accordance with art. 1336 of the Italian Civil Code, are inclusive of sales taxes within the national borders of Italy. The total cost of shipment and transport to the customer's domicile overseas will be clearly indicated and displayed before completion of the order. The purchase contract is concluded through precise compilation and consent to purchase, indicated through "on line" acceptance, and conditional upon payment. The customer may pay for the goods ordered using the payment methods indicated "on line" at the moment of purchase.


Roberta Leather Goods sas will consign the products selected and ordered to the carrier / delivery service, thereby completing delivery, for them to be transported to the customer, at the address indicated by them. Roberta Leather Goods sas. will deliver items ordered in Italy approximately 48/72 hours after courier collection from our warehouses while, for orders from the other European countries or countries outside Europe, approximately within 7 working days after courier collection from our warehouses.Roberta Leather Goods sas, may not be held liable for late delivery or non-delivery attributable to causes of force majeure or chance. By compiling the personal details form in the registration procedure necessary to start the process for fulfilment of this contract and for any further relative communications, the customer or client authorises Roberta Leather Goods sas to communicate any non-sensitive personal data like name, residence, telephone number and email to the delivery services and/or forwarding agents used for delivery of the goods purchased, in order to allow the procedures necessary for delivery.


Roberta Leather Goods sas accepts no liability for disservices attributable to causes of force majeure, such as, by way of example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, flooding, pandemic and other similar events which prevent, in full or in part, fulfilment of the contract within the agreed times. Roberta Leather Goods sas. will not be held liable with any party or third parties for damages, losses and costs suffered as a result of non-fulfilment of the contract for the reasons indicated above, with the customer being entitled solely to reimbursement of the price paid, equally, may not be held liable for any fraudulent or unlawful use which may be made by third parties of credit cards, cheques and other means of payment, upon payment of the products purchased. Roberta Leather Goods sas is not able, at any moment of the purchase process, to learn the credit card number of the customer which, on opening of a protected connection, is transmitted directly to the operator of the banking service.


Once the "on line" purchase procedure is completed, the customer agrees to print and keep a copy of these general terms, which, in any case, they will already have viewed and accepted, since this is an obligatory step in purchase, and also of the specifications of the product being purchased, in order to satisfy in full the condition referred to in arts. 52 and 53 of Legislative Decree no. 205/06; Minors are strictly prohibited from making an "on line" order. The customer or client is strictly prohibited from entering any untrue and/or invented and/or fabricated information, in the registration procedure necessary for starting the process of fulfilment of this contract and for further relative communications. The personal details, address, telephone number and e-mail address indicated must be exclusively the actual ones of the person concerned and not those of third parties, or fabricated. Entering the data of third parties is strictly prohibited. Roberta Leather Goods sas reserves the right to prosecute any violation and abuse, in the interests and protection of all consumers. The customer exempts Roberta Leather Goods sas from all liability deriving from issuing of incorrect financial documents due to errors in the data provided by the customer, since the latter is solely responsible for its correct entry.


Under Article. 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the customer may withdraw from the conditions and therefore the purchase contract for any reason, without giving reasons and without penalty, within 14 days of receipt of the products. To exercise the right of withdrawal referred to in the previous article, the customer must send Roberta Leather Goods sas a notice to that effect, within the time specified, the following email address or through the wizard by accessing the order in your account. Once notified as above, the customer will receive an authorization code that must be written on the package, and will have to resubmit, products Roberta Leather Goods sas within 14 days from the said withdrawal to the following address: Roberta Leather Goods sas Borgo San Jacopo 74 R 50125 - Firenze - ITALY The cost of the return shipment will be charged to the same customer, who will use the carrier of his choice. So that the customer may be entitled to a refund the return must meet the following conditions: The goods must be returned intact, if possible in the packaging in which it was delivered, sealed with tape on all openings. It must be affixed a label giving details of the sender, the shipping address and the authorization code received. The goods must be complete with all its parts and in original packaging (envelopes, boxes and packaging), with tags still attached, All items must be returned together with their original box, where present, which is considered in all respects an integral part of the product itself and that must not have been in any way damaged and / or altered, and can not be used as a single outer packaging. The right of withdrawal will apply to product purchased in its entirety; it is not possible to exercise only on the withdrawal of the product The shipment, until the certificate of receipt in the warehouse indicated by Roberta Leather Goods sas, is under the responsibility of the customer. Roberta Leather Goods sas does not respond in any way for damage, theft, loss occurring during or otherwise depending on the return shipping. Roberta Leather Goods sas will refund the customer the full amount of the returned items within 10 days from the receiving of the withdrawal expedition, by transfer of the amount charged, using the same means of payment used by the customer for the initial transaction, unless otherwise agreed . If paying by bank transfer, the customer must notify Roberta Leather Goods sas IBAN to which make the repayment. In any case, the customer does not incur any fees as a result of the repayment. In any case, the customer will lose the right of withdrawal in cases where Roberta Leather Goods sas established that: The return shipment has not been previously authorized by Roberta Leather Goods sas through the communication of the code to be placed on the package. The returned product and / or its accessories, and / or the packaging are intact The product is missing its outer and / or internal packaging and is missing the integral elements of the same and / or accessories. In case of forfeiture of the right of withdrawal, Roberta Leather Goods sas will return to sender the purchased product, charging him for shipping charges and, if already repaid, the price of the product.


There are the following methods of payment: PayPal For payment you may be used by the customer Paypal accordance with the rules of the same Credit card In the event of purchasing goods with credit card payment, the transaction could be done through the secure server Paypal or another secure server chosen by Roberta Leather Goods sas. Under no circumstances and at no stage of the paying, Roberta Leather Goods sas will be able to know information about the customer's credit card, sent via secure connection directly to the bank handling the transaction. No archive of Roberta Leather Goods sas retain such information and therefore in no way Roberta Leather Goods sas be liable for any fraudulent or illegal use of credit cards by a third party upon payment. Bank transfer In case of purchase by bank, will see the bank detail for payment. The shipment will be effective only upon receipt of payment on our bank account.


Roberta Leather Goods sas. is entitled to terminate the contract signed, simply by notifying the consumer and/or customer, with sufficient and justified reasons; in this case, the customer will be entitled exclusively to reimbursement of any sum already paid. The obligations accepted by the customer in art. 5 of these terms (obligations of the customer) and the guarantee on collection of payment made by the customer using the means indicated in art. 7, are essential in nature, so that, by express agreement, non-fulfilment by the customer of even just one of said obligations will lead to legal termination of the contract in accordance with art. 1456 of the Italian Civil Code, without the need for a judicial sentence and without prejudice to the right of Roberta Leather Goods sas to take legal action for compensation of any further damages.


All disputes relating to application, fulfilment, interpretation and violation of purchase contracts signed "on line" via the website are subject to Italian jurisdiction; these general terms refer, for anything not expressly indicated therein, to the requirements of the Italian Civil Code, and also to Legislative Decree 205/06. For any dispute between the parties relating to this contract, the court of competent jurisdiction will be the one in the district where the consumer is domiciled; for all other disputes, the sole court of competent jurisdiction will be Florence Court.